Portrait of male CEO in big corner office, looking out of window, at sunset
AI is now firmly on CEO and board agendas. But many leadership teams are still asking the wrong questions. Recently, I led three workshops with roughly 100 CEOs and Chief Operators from some of our favorite restaurant and fast-food companies at a leadership conference in Arizona.
The topic was AI. But the real conversation was leadership.
These were honest conversations with operators who are under daily pressure to grow revenue, protect margins, improve customer experience, support stretched teams, open better organizations, retain talent and make faster decisions in a more complex operating environment.
What became clear is that CEOs feel the pressure. Their boards are asking about it. Their teams are experimenting with it. Vendors are pitching it. Competitors are talking about it. The headlines only make everything more confusing.
