Samsung Electronics Recognized for Excellence by the ACSI® and Consumer Reports
Among cell phone manufacturers, Samsung Rated #1 in Customer Satisfaction by the ACSI (American Customer Satisfaction Index) and the Galaxy S26 Ultra Earns Consumer Reports’ Top-rated Smartphone Ranking
As smartphones play an even greater role in everyday life, consumers are increasingly prioritizing devices that combine dependable performance, intuitive AI experiences, and premium design. From productivity and communication to creativity and entertainment, users expect flagship smartphones to seamlessly support their daily routines.
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That growing demand for premium mobile experiences is reflected in two major industry recognitions for Samsung and the Galaxy S26 Ultra. According to the 2026 American Customer Satisfaction Index Survey (ACSI)1, Samsung ranked #1 in customer satisfaction among cell phone manufacturers with an ACSI score of 81. In addition, the Galaxy S26 Ultra was named Consumer Reports2 top-rated smartphone across leading manufacturers.
