Meta has launched its AI-powered agent for WhatsApp Business worldwide, aiming to transform the platform into a workflow solution for small and medium-sized businesses.
Meta launched AI Business Agent on WhatsApp for customer support and qualification; enterprises can build custom agents via Shopify and Zendesk. Monetized via WhatsApp Premium and tokens, Meta enters enterprise SaaS and challenges CRM and helpdesk platforms.
The new feature is aimed at small and medium businesses
Jun 03, 2026
07:48 pm
What's the storyMeta has launched its AI-powered Business Agent globally on WhatsApp. The move comes after nearly two years of testing in countries like India and Mexico.
The new feature is aimed at small and medium businesses, providing them with a virtual assistant for customer support.
Meta's AI agent for WhatsApp Business is now available globally | TechCrunch
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More than 1 million businesses are already using the tool, which Meta plans to move behind a paid subscription in the coming…
Meta Business Agent is AI that lets every business show up for every customer, as if they had an infinite team behind them.
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