The building society has issued a list of the branches that will be affectedNicholas Dawson12:26, 29 May 2026Nationwide Building Society has set out an announcement regarding changes to its branch services. The organisation is extending its face-to-face provision and has outlined an important date for customers to be aware of.‌The mutual previously announced it was expanding its dementia clinics, with several trial sessions scheduled at selected Virgin Money branches. Nationwide finalised its takeover of Virgin Money in October 2024. The dementia clinics are 45-minute sessions with Admiral Nurses from Dementia UK. The nurses can provide a variety of support to anyone impacted by the condition. Assistance is available with recognising the symptoms and obtaining a diagnosis, as well as guidance on caring for someone living with dementia. Before the pilot, Nationwide was already delivering the clinics at over 230 branches throughout the UK.‌Several pilot clinics have now been held during May, with sessions at Virgin Money branches in Sheffield, Dewsbury, Washington and Castleford. Sharing some initial feedback, Nationwide said that the pilot clinics so far have been highly successful.‌State Pensioners to face major tax changeA staff member at the Sheffield branch said: "We love hosting the dementia clinics at Sheffield - all appointments turned up which shows the demand for this service."More events coming upTwo more dates are confirmed for June, with a clinic at the Stockton branch on Tuesday, June 2 and at the South Shields branch on Thursday, June 11. Nationwide has also announced plans for trial clinics at six Virgin Money branches in Scotland, with dates to be confirmed.‌Nationwide said: "Dates for the Scottish branches will be made available on the Dementia UK website from June onwards."These clinics will be held at the following locations:GlenrothesInverurieBailliestonLivingstonClydebankHamilton.‌'Strong demand'More than 6,000 appointments for the dementia clinics have been booked since the project began in 2024. Nationwide suggested this demonstrates "strong demand" for dementia support within local communities.‌Nationwide was asked if it has plans for any more clinics in future. The building society said: "We continuously review the demand for the dementia clinics hosted by Dementia UK's specialist Admiral Nurses, and the number of branches that have delivered dementia clinics is now over 250 across the UK."Rebecca Lamb, external relations manager at financial support group Money Wellness, praised Nationwide for extending the dementia clinics. She commented: "Nationwide deserves credit for recognising that some customers need extra support and that not everyone can manage important services fully online."As more banking, benefits and essential services move online, there's a growing risk that people with dementia are being left behind. Not everyone is comfortable using apps, particularly when memory loss or cognitive decline is involved.Article continues below"That's why in-person support still matters so much." The advocate said these face-to-face services can make a big differenceMs Lamb said: "Services based in places people already trust and use, such as banks, GP surgeries and community hubs, can play a huge role in spotting vulnerability early and helping people access support before problems spiral. Face-to-face conversations can also help protect vulnerable people from scams, financial abuse and serious debt problems, which are becoming an increasing concern for families affected by dementia."