Starbucks has quietly scrapped its AI-powered inventory management system after only nine months since its deployment.
The coffee giant confirmed to Fortune it has made an operational decision to move to a single model of counting inventory following an announcement in September to deploy its automated counting tool.
The app, provided by NomadGo, took inventory of beverage components like milk and syrups in order to keep track of item shortages. In February, Reuters, which first reported the discontinuation of the tool this week, cited Starbucks sources who said the app often miscounted or mislabeled items, “hallucinating” inventories by failing to identify the presence of bottles on shelves.
“We test ideas in our coffeehouses, listen closely to partner feedback, and make changes to deliver a better, more consistent experience,” a spokesperson told Fortune in a statement.
NomadGo didn’t immediately respond to Fortune’s request for comment.
