Globally, the Philippines tops the world BPO market, due to its developed digital infrastructure, added to English fluency and a readily available and affordable workforce.
By
Vincent Owino
Business & Technology Reporter
Nation Media Group
Kenya has been ranked the world’s eleventh best country to outsource business processes to, beating advanced economies like the United Kingdom and the United States, due to its affordable labour costs and English proficiency of workers.
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Nigeria, South Africa, and Kenya have been ranked as Africa’s leading business process outsourcing (BPO) destinations.
Kenya is emerging as a major remote work hub in Africa as rising global demand for digital talent drives growth in cross-border…
The future of outsourcing will not be determined by labour cost alone, says Zandile Myeni, growth and marketing executive,…
'Kenya is well positioned because it combines strong infrastructure opportunity, with deep domestic savings and a sophisticated…
SA is a hub for business process outsourcing services, characterised by call centres
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