You shipped your AI feature three months ago. Users love it. Usage is growing.

But when someone asks "How's the AI performing?" — you have no idea.

Is it answering correctly? How often does it fail? Which queries cost the most? When response times spike, what's the cause?

Most teams can tell you their web server uptime down to the second. Ask them about their AI accuracy in production, and they just shrug.

That's a problem.