People take part in a commemorative ceremony during the national day of mourning on January 9 following the deadly New Year's Eve fire at the Le Constellation bar in Crans-Montana, Switzerland.
Keystone / Jean-Christophe Bott
After the New Year’s Eve fire at a bar in Crans-Montana, some Italian families received copies of Swiss hospital invoices. The document triggered a diplomatic crisis. Health journalist Vittoria Vardanega reflects on how two healthcare systems failed to understand each other when they met in a moment of grief.
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