FlySafair has been referred to the National Consumer Tribunal for its overbooking tactics.
South Africa's National Consumer Commission (NCC) has referred low-cost airline FlySafair to the National Consumer Tribunal for allegedly overbooking and overselling flight tickets, which left passengers stranded despite having confirmed bookings.
This follows an investigation into numerous complaints against the airline, indicating potential violations of the Consumer Protection Act.
NCC spokesperson Pheto Ntaba said the probe was launched after growing public outrage, including complaints circulating widely on social media, over claims that passengers were denied boarding because flights had been oversold.
“The matter first drew public attention after a consumer reportedly purchased a FlySafair ticket and, upon arrival to check in, was informed that no seat was available because the flight had been overbooked,” Ntaba said.
