Lloyds Banking Group is one of the United Kingdom’s largest financial services groups, serving approximately 27 million customers across retail, commercial, insurance, and wealth management. The Group reported 2025 statutory profit before tax of £6.7 billion on total income of £19.4 billion, alongside up to £3.9 billion of capital returns.
Lloyds Banking Group is transforming its operational architecture by embedding AI as a core strategic lever. The firm has shifted from experimental pilots to scaled deployment.
AI is now a board-level priority for Lloyds. The Group appointed Rohit Dhawan, a former AWS data and AI leader, as Group Director of AI and Advanced Analytics in August 2024 to run a centralized AI Center of Excellence that unites data science, ML engineering, behavioral science, and AI ethics under a single remit.
Management has disclosed that more than 50 generative AI solutions went into production in 2025, contributing roughly £50 million in value, with the Group guiding to over £100 million of AI-attributable value in 2026. The common technology spine is a Google Cloud Vertex AI platform, which the Group migrated to in 2024 and now supports over 300 data scientists and at least 18 GenAI systems in production.
