Eight in ten UK adults have used AI tools to help manage work-related stress and financial concerns, with many also turning to chatbots for relationship guidanceOliver Lewis14:20, 21 May 2026Brits are increasingly using artificial intelligence (AI) chatbots for emotional support. According to research, eight in ten adults have used AI to help tackle work stress and money worries. Another 66% have consulted AI for advice on navigating queries and concerns about their love lives.‌The research also found 15% have turned to chatbots specifically for mental health support. Those who have used it in this way reported positive experiences, with the majority (81%) saying it has had a positive impact on issues such as stress, sleep, and relationships.‌Despite this, 78% express concerns about losing human contact when relying on these technologies. A further 85% worry about becoming too dependent on it, while 71% have worries about privacy.‌The findings were commissioned by BetterHelp as part of its annual State of Stigma report, which explores how people perceive mental health and the barriers that prevent many from accessing professional care.Fernando Madeira, president at the online therapy platform, said 'we're in the midst of a once-in-a-generation shift' when it comes to mental health support as AI can help breaks down potential barriers.‌"People say they're using AI for mental health support, making care more immediate and accessible. The question isn't whether AI will play a role, but how responsibly it can be built and deployed to help people start – and stay in – care."People want the right care, support, that's accessible and affordable revealing an appetite for a hybrid approach of AI and human therapy."The report also found mental health struggles remain widespread. Two thirds said they feel nervous, anxious or on edge, while 73% said they are tired or have little energy. Respondents also reported worrying excessively and having difficulty falling asleep.‌Financial strain is also having a significant impact, with 49% reporting money-related stress and 52% stating that the current economic climate is damaging their wellbeing. Yet many still believe there is a stigma attached to seeking support.Some 67% went as far as saying society actively discourages people from doing so. But this isn't the sole reason people aren't reaching out for help. Nearly half (45%) say it's not straightforward to find assistance when they need it, while cost, fear of judgement, and lack of time make matters even harder.Sana Khwaja, a BACP-accredited therapist at BetterHelp, added: "At critical moments, receiving timely support can be pivotal.Article continues below"The pressure many feel to cope on their own can still create distance between people and the support they need."When help is available sooner, it doesn't just influence whether someone reaches out – it can gently shape how they steady themselves and move through what they're facing."