When Calum Matheson received a shock letter telling him he owed an additional £550 for energy bills, he knew it was wrong and was determined to fight it.
Calum, a software engineer who owns a leasehold flat in the River Gardens development in Greenwich, south-east London, bought the two-bed home in 2022.
In early 2023, he received a surprise bill telling him he owed an extra £550 for energy usage – even though he had already paid for these bills previously.
Shorts
Calum soon discovered he was not alone in being hit by the additional charges. Residents at River Gardens were notified in spring 2023 that they were being charged for an almost £200,000 debt of their heat network’s energy account covering a 15-month period spanning 2022 and 2023.
