5:36 am today
Consumer NZ says no bank has earned one of its People's Choice awards for customer satisfaction this year.
Consumer New Zealand says no bank has earned one of its People's Choice awards for customer satisfaction this year.
Based on a survey of 1958 New Zealanders, no bank met the consumer watchdog's threshold for the award for the first time in 10 years.
Consumer chief executive Jon Duffy said Westpac ranked lowest of all banks for responsible lending, value for money, timely responses, fees and charges, phone banking, branch banking, and the number of customers rating themselves "very satisfied".
