Kiwis still don’t trust brands. Can AI save the relationship?

PremiumOpinionOpinion byStorm DayNZ Herald·15 Aug, 2026 02:00 AM4 mins to readStorm Day is NZ Lead at Accenture Song.69% of Kiwis say brands are not keeping promises. Photo / 123rf69% of Kiwis say brands are not keeping promises. Photo / 123rfWhen you’re already cutting your showers short to save on power, the last thing you want to see is a power bill that’s somehow much bigger than the last one.Or another “our prices are changing” email from your insurance provider, despite having another claim-free year.

As Kiwis find themselves