by Mark Albertson
In 2010, an engineer at a cloud-based business software company in India became enamored with an idea to build uncomplicated service software to deliver valuable customer and employee experiences and founded Freshdesk as a result.
Freshdesk became Freshworks Inc. and evolved into a $12 billion IPO on NASDAQ. Today, it is one of the leading SaaS companies providing tools for customer relationship management, IT service management and e-commerce marketing. The company is now confronted by an artificial intelligence revolution that is upending the SaaS market, and Freshworks’ AI solutions, along with its continued focus on customer service, are on the agenda for the company’s Freshworks Refresh gathering in New York today.
Can’t make it to New York? Watch the keynote on LinkedIn Live. Freshworks will also be broadcasting all the key sessions on June 4, so you can watch on-demand as well. Register for the Virtual Summit here.
“Freshworks Refresh 2026 NYC underscores that AI is no longer a feature; it’s an operating model shift that requires alignment across workflows, governance, and architecture,” said Bob Laliberte, principal analyst for theCUBE Research.
