Three insights you might have missed from theCUBE’s coverage of Freshworks Refresh
Artificial intelligence is transforming IT service operations, pushing organizations to consolidate their data and take advantage of new AI tools.
Freshworks Inc. has capitalized on that shift, expanding its customer base to include mid-sized organizations such as Seagate Technology Holdings PLC and New Balance Athletics Inc. The goal, according to Dennis Woodside (pictured, right), chief executive officer of Freshworks, is to gather their data into one reliable, enterprise-grade system of record so that they can compete against larger enterprises.
“We are offering our customers — that agile enterprise — a choice that they might not have had 18 months ago, 24 months ago,” said Woodside. “We’ve got customers that are large organizations that have made the choice to bet their business with us, that are transforming their service operations with us, and we’re ready for you — so come on in.”
Woodside spoke with theCUBE’s Bob Laliberte at the Freshworks Refresh event, during an exclusive broadcast on theCUBE, SiliconANGLE Media’s livestreaming studio. At the event, Laliberte interviewed Freshworks leaders and customers about how AI is shifting the metrics of productivity and Freshwork’s growing momentum in the service operations space. (* Disclosure below.)
