Four in 10 consumer firms now address customers in emails and letters using only their first name, Telegraph audit finds
Four in 10 consumer firms now address customers in emails and letters using only their first name, Telegraph audit finds
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After we found that companies are dropping honorifics when addressing customers, you were quick to share more examples of faux…
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Only those in unassailable positions of power would ditch capital letters – or reply to colleagues with a thumbs up emoji, writes…
