Four in 10 consumer firms now address customers in emails and letters using only their first name, Telegraph audit finds
Four in 10 consumer firms now address customers in emails and letters using only their first name, Telegraph audit finds
Copy link
After we found that companies are dropping honorifics when addressing customers, you were quick to share more examples of faux…
No, your communications don’t make me feel valued as an individual. A ‘Dear’ or ‘Sir’ wouldn’t hurt once in a while, says writer…
Plus: Vagrancy law; Reeves’s spending choices; a Bill to protect Britain’s natural treasures; and an early date fraught with…
Dismissing people by email or phone is still distressingly common and needs to stop
Pointless white-collar roles are doing nothing to solve our perpetual productivity puzzle
Finding off-channel messages is easier than changing the incentives that drive people to use them.
