We utter it nine times a day, it erodes self-worth and can turn us into doormats – but you can train yourself to stop unnecessary apologies
We utter it nine times a day, it erodes self-worth and can turn us into doormats – but you can train yourself to stop unnecessary apologies
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Changing such ingrained habits isn’t easy, but when you’re about to apologise try counting to 10 or substituting a different…
People expect effort, not a token ‘I’m sorry’, but be careful not to over-script your acknowledgment of mistakes
After we found that companies are dropping honorifics when addressing customers, you were quick to share more examples of faux…
Really, what is the point of this endless conversational back and forth? Step out of the loop, and change your life, says author…
The words you choose in daily interactions shape how others see you, says communication expert Lorraine K. Lee. Here are nine…
A lot of people are bad at apologies, says Eastern Kentucky University professor and researcher Beth Polin. Here's her advice on…
