An Artificial Intelligence interface to help manage and resolve consumer complaints is Hyderabad Metropolitan Water Supply & Sewerage Board’s (HMWS&SB) new feature for better service delivery.
The Board recently analysed all the complaints from last year it received on the customer care number and arrived at a way forward. It found the most complaints based on the nature, the area from which they are reported, and the frequently registered complaints. A similar exercise was carried out with water tanker bookings.
