Starbucks says it will phase out its pickup-only outlets because they "lack warmth", as the world's biggest coffee chain continues to shakeup its operations.
The company has around 90 shops in the US that have no seating for customers - an approach popular with some of its rivals.
The move will not affect firm's mobile ordering service, which accounts for almost a third of transactions, the BBC understands.
Starbucks boss Brian Niccol made the comments after the firm's earnings for the three months to the end of June showed that same-store sales had fallen for a sixth quarter in a row.
"We found this format to be overly transactional and lacking the warmth and human connection that defines our brand," Mr Niccol told investors on Tuesday.
