Airline’s lack of empathy caused the deceased’s wife to ‘burst into tears’
Copy link
Airline’s lack of empathy caused the deceased’s wife to ‘burst into tears’
Airline’s lack of empathy caused the deceased’s wife to ‘burst into tears’
Copy link

Yvonne Shields' husband Colin Shields booked his flights to Venice, Italy , last year and was meant to fly out in September to…

A woman spent months chasing a bereavement refund only for the airline to change the rules

Don’t blame our booking system, our app or any ‘confusing correspondence’ for travellers’ experiences, says airline

Fiongal Greenlaw-Meek and his husband Jamie were killed when Air India flight 171 crashed a minute after takeoff

The airline refused a refund or credit for our group of 14 after a brain tumour diagnosis for my two-year-old child

A woman who was unable to board her flight because of a little known EU rule has said she was left in tears by the incident that…