A widow was left in tears when Ryanair refused to refund her dead husband's £827 flights - telling her he needed to complain from beyond the grave.
Yvonne Shields' husband Colin Shields booked his flights to Venice, Italy, last year and was meant to fly out in September to represent Scotland at a powerchair football match.
Colin was tetraplegic after he had an accident 14 years ago and needed two essential carers to accompany him on the flight, whose tickets he paid for.
But when Colin tragically passed away due to brain bleed in April 2025, Yvonne contacted Ryanair customer support to notify them and request a refund.
The 44-year-old said she was told she could not get a refund for the carers' tickets as it was against Ryanair's policy despite Colin having paid for them.
