As a doctor I stepped in to tend to an elderly passenger … but it won’t waive £100 transfer fee to rebook
I was due to fly from London Stansted to Pescara, Italy. I was nearing the departure gate when an elderly woman fell down an escalator. I am a doctor and stopped to help. She had sustained a broken wrist, deep cuts and a worrying head injury and I had to stem the bleeding until staff and paramedics arrived.
I asked for gate crew to be made aware that I was delayed by a medical emergency, but when I reached the gate 15 minutes before my flight departed, it had closed.
I had to book the next available flight which was to Rome and wait for nearly six hours in the airport with my young baby. Despite this, Ryanair refuses to waive the £100 transfer fee to rebook.
FB, Haslemere, Surrey
