At a leading hospital in Bengaluru, an artificial intelligence (AI)-enabled invoice digitisation system was implemented around four months ago.
“Initially, the invoice details were documented on paper, and later entered manually into the system. Now, the job is being done by AI, which extracts details from the soft copies of invoices,” says Vijay (name changed), who is overseeing the project and a few other AI initiatives at the hospital.
According to him, automation brought down human intervention in the process by at least 50%. “No one has been laid off. People were only repurposed,” he says while admitting that the development may affect recruitments in the future.
Hima (name changed), a consultant at one of the biggest accounting firms, was part of an office meeting recently where people were encouraged to share their apprehensions on the firm’s AI implementations. “Some of our coders were very upbeat about the introduction of AI. There is a resource crunch in the coding team, and they are often very stretched. But with the firm investing in AI tools and code assistants, they say life has become easier for them,” she notes.
Multifaceted effects
