Of the Glassdoor reviews from claims adjusters that mentioned AI, a staggering 98 percent were negative. “AI is just a tool,” one person tells WIRED. “It should never be given the keys.”

An analysis of Glassdoor reviews shows that positive AI comments have dropped from 81 to 43 percent since 2019. Executives rate AI mostly positive, while insurance claims workers…

Of the Glassdoor reviews from claims adjusters that mentioned AI, a staggering 98 percent were negative. “AI is just a tool,” one person tells WIRED. “It should never be given the…