An analysis of employer reviews on Glassdoor shows that workers are becoming more critical of AI in the workplace. Their complaints go well beyond fear of losing their jobs.
Executives are by far the most AI-positive group. Software architects mention AI more often than any other role and rate it mostly in a positive light. Software engineers, whose work focuses more on writing and reviewing code, are much more skeptical, with 57 percent of their comments skewing negative.
Glassdoor reviews from June 2025 through May 2026 show that leadership roles rate AI with the highest positive sentiment. | Image: Glassdoor
At the other end of the spectrum, according to a Glassdoor analysis, insurance claims workers rate their employers' AI efforts almost entirely negative. They typically complain that management forces buggy tools on them. Writers, accountants, and customer service reps also lean critical by a four-to-one ratio.
Insurance claims workers and journalists are the most critical of AI, with up to 98 percent and 81 percent negative sentiment, despite having different AI exposure scores. | Image: Glassdoor
