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1 Year, 70,000 Users: What Salesforce Learned as Customer Zero for Employee Agent

It’s the most-used agent in the whole company, but getting the agent right meant taking a close look at where it lived and how we structured the information it could access.

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giovedì 27 agosto 2026·salesforce.com
1 Year, 70,000 Users: What Salesforce Learned as Customer Zero for Employee Agent
It’s the most-used agent in the whole company, but getting the agent right meant taking a close look at where it lived and how we structured the information it could access.