Thousands of WhatsApp users across several countries have reported problems with the messaging platform, with the outage affecting photos, videos, stickers and other media files. Users said regular text messages continued to work in many cases, but multimedia files failed to upload or remained stuck with loading icons.

Outage-tracking website DownDetector recorded a surge in reports on Monday evening, with complaints peaking at around 6:45 p.m. EDT.

Thousands of WhatsApp users across several countries have reported problems with the messaging platform, with the outage affecting photos, videos, stickers and other media files.…