Thousands of WhatsApp users across several countries have reported problems with the messaging platform, with the outage affecting photos, videos, stickers and other media files. Users said regular text messages continued to work in many cases, but multimedia files failed to upload or remained stuck with loading icons. Some users also encountered repeated error or “retry” messages while attempting to send photos and videos. Reports of WhatsApp not working came from countries including the United Kingdom, France, Brazil, Canada, Mexico, Spain and Colombia, suggesting that the issue affected users across multiple regions.WhatsApp users unable to send photos and videosThe disruption appeared to primarily affect WhatsApp's media-sharing features. Several users said they could continue sending and receiving text messages normally but were unable to share images or videos.Stickers and GIFs were also reportedly affected for some users. Photos would sometimes appear inside a chat but fail to upload, eventually prompting users to try sending them again.“Guess multimedia is affected,” one user wrote online as complaints about the problem increased.WhatsApp outage: Common troubleshooting steps fail to fix WhatsApp issueSome affected users tried restarting their smartphones, switching between Wi-Fi and mobile data and reinstalling WhatsApp. However, they reported that these steps did not resolve the media-sharing problem. The reports from users in different countries indicated that the problem was with WhatsApp's service rather than individual devices or internet connections.At the time many of the outage reports emerged, WhatsApp had not publicly explained what caused the disruption.