Railways failed to inform passenger about train diversion, commission awards Rs 35,000 compensation

NEW DELHI: A Hyderabad consumer commission has held Southern Railway guilty of deficiency in service after finding that it failed to inform a businessman in advance that his train had been diverted, resulting in a 16-hour delay. While acknowledging that the route diversion was necessary for operational reasons, the commission said the Railways were at fault for not notifying the passenger about the diversion and the likely delay despite having sufficient time to do so.

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