Companies are banking on AI to make their customer service more efficient and less costly. But customers are easily frustrated when they can’t talk to a human.

This marks the first time Uber has tied layoffs to AI efficiency pushes and is the second round of reductions in less than two months. Read more at straitstimes.com. Read more at…

Uber has cut 10% of its customer service workforce, marking the first time the company has directly linked layoffs to artificial intelligence. The move reflects a broader Silicon…