Uber cut 10% of customer service staff due to AI gains, marking the first time the company explicitly linked layoffs to artificial intelligence

This marks the first time Uber has tied layoffs to AI efficiency pushes and is the second round of reductions in less than two months. Read more at straitstimes.com. Read more at…

Uber has cut 10% of its customer service workforce, marking the first time the company has directly linked layoffs to artificial intelligence. The move reflects a broader Silicon…