In a submission lodged hours before Friday’s Senate hearing, Telstra says a software update was never applied to the device that triggered the outage.

A US-based supplier repeatedly warned Telstra that specific server equipment needed updating.

In a submission lodged hours before Friday’s Senate hearing, Telstra says a software update was never applied to the device that triggered the outage.

In a submission lodged hours before Friday’s Senate hearing, Telstra says a software update was never applied to the device that triggered the outage.

Telco outlines reasons for network failure that hit mobiles, trains and retailers ahead of appearance at Senate inquiry

Follow our live coverage of the Senate inquiry into last week’s Telstra outage.

Telstra says the outage that stopped 604 calls from accessing triple-0 services could have been avoided, blaming the lack of a software update on their timekeeping system and an…

July 17 : Telstra CEO Vicki Brady told a Senate inquiry on Friday that last week's outage at Australia's largest telecoms firm was likely caused by an undocumented design change…