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'Should not have to beg': The target 20 major super funds failed to meet
A new mystery shopper study of 1,000 calls found major super funds routinely fall short on empathy and basic support.
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afr.com
Super fund service failures trigger calls for government intervention
Super funds say a survey highlighting slow response times to member queries has not adequately accounted for necessary ID checks.
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theage.com.au
‘OK, can you spell your surname’: How a super fund responded to a call for compassion
Testing of Australia’s superannuation funds has revealed poor call answer times, with many fobbing customers off to their websites.
