Vivo is retiring its old press-a-number phone menu for an AI voice concierge, aiming to resolve most of its customer calls without a human agent.

‘Concierge de IA’ fará atendimentos por voz e texto, com o cliente falando ou escrevendo

Vivo is retiring its old press-a-number phone menu for an AI voice concierge, aiming to resolve most of its customer calls without a human agent.