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Super fund service failures trigger calls for government intervention
Super funds say a survey highlighting slow response times to member queries has not adequately accounted for necessary ID checks.
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afr.com
Super fund service failures trigger calls for government intervention
Super funds say a survey highlighting slow response times to member queries has not adequately accounted for necessary ID checks.
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theage.com.au
‘OK, can you spell your surname’: How a super fund responded to a call for compassion
Testing of Australia’s superannuation funds has revealed poor call answer times, with many fobbing customers off to their websites.
