Trust powers Saudi Arabia’s digital government revolution

RIYADH: Renewing an ID card, applying for a visa or booking a medical appointment can now be completed in minutes through Saudi Arabia’s government digital platforms. As online public services become the primary way citizens and residents interact with government, a new King Saud University study finds that trust, speed and clear communication are the factors users value most. The research, conducted by Rayan Mal as part of his master’s degree in the department of media, surveyed 450 Saudi citizens and residents.

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