RIYADH: Renewing an ID card, applying for a visa or booking a medical appointment can now be completed in minutes through Saudi Arabia’s government digital platforms.
As online public services become the primary way citizens and residents interact with government, a new King Saud University study finds that trust, speed and clear communication are the factors users value most.
The research, conducted by Rayan Mal as part of his master’s degree in the department of media, surveyed 450 Saudi citizens and residents. Nearly three-quarters of respondents said they have a high level of trust in government digital platforms, citing reliable information, efficient services and straightforward procedures as the main reasons they continue to use them.
For many residents, those findings reflect daily experience. Saeed Ahmed, an Arab expatriate living in the Kingdom, said Saudi Arabia’s digital transformation has fundamentally changed the way he interacts with government institutions.
“I have lived in other countries, but Saudi Arabia’s digital transformation surpasses many of them,” he told Arab News. “Complex services that once required taking time off work and visiting government offices can now be completed with just a few clicks from home.”
