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Anatomy of a meltdown: Inside Telstra’s week from hell

Telstra has endured its worst week in a decade, after a software glitch sent the country’s biggest telco into crisis.

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theage.com.auStai leggendo1 mese fa

Anatomy of a meltdown: Inside Telstra’s week from hell

Telstra has endured its worst week in a decade, after a software glitch sent the country’s biggest telco into crisis.

originale

Timeline cronologica

mercoledì 8 luglio 2026·smh.com.au
Telstra has broken a critical rule of corporate crisis management
The telco giant has let itself down in how transparent it was about the full impact of Wednesday’s outage.
giovedì 9 luglio 2026·theage.com.au
Telstra boss Vicki Brady, the CEO who wasn’t there
The absent Telstra CEO is expected to face intense scrutiny when she returns to the country following the telco’s nationwide outages.

smh.com.au

1 mese fa

It took more than two hours for Telstra’s CEO to be contacted about the outage – by Microsoft

A head of Telstra’s operations team couldn’t alert Vicki Brady to the outage because his own phone wasn’t connecting. He finally contacted via a message through Microsoft Teams.

Leggi questa versione → originale

theguardian.com1 mese fa

‘People could have lost their lives’: Telstra bosses to face Senate grilling as apologies fail to quell…

Fallout over the telco’s latest national outage continues, with executives called to front a snap meeting of a triple-zero parliamentary inquiry

Leggi questa versione → originale

abc.net.au1 mese fa

Telstra returning CEO Vicki Brady 'deeply sorry' for national outage

Telstra chief executive Vicki Brady apologises to the company's customers, saying the telco let them down and that investigations into the cause of Wednesday's Telstra outage are continuing.

Leggi questa versione → originale

afr.com1 mese fa

Canberra’s dumb decisions galvanise investor support for Brady

While politicians rage over the Telstra chief executive’s holiday, savvy analysts are focusing on the telco’s real existential threats.

Leggi questa versione → originale

venerdì 10 luglio 2026·

theage.com.au

Telstra must ‘face the music’ after outage chaos: Minister

Telstra boss Vicki Brady has apologised for this week’s mass outage, as Communications Minister Anika Wells vowed the government would hold the telco to account.

venerdì 10 luglio 2026·

smh.com.au

Telstra boss: ‘We have let our customers and Australians down’

Vicki Brady has addressed the outages for the first time after ending her leave early and flying back to Australia.

venerdì 10 luglio 2026·

abc.net.au

Telstra returning CEO Vicki Brady 'deeply sorry' for national outage

Telstra chief executive Vicki Brady apologises to the company's customers, saying the telco let them down and that investigations into the cause of Wednesday's Telstra outage are…

venerdì 10 luglio 2026·

theage.com.au

It took more than two hours for Telstra’s CEO to be contacted about the outage - by Microsoft

For a company built on selling plans, Telstra has made a mess of them.

venerdì 10 luglio 2026·

smh.com.au

It took more than two hours for Telstra’s CEO to be contacted about the outage – by Microsoft

A head of Telstra’s operations team couldn’t alert Vicki Brady to the outage because his own phone wasn’t connecting. He finally contacted via a message through Microsoft Teams.

venerdì 10 luglio 2026·

theage.com.au

Telstra planned to avoid this meltdown. Can you trust their plan to fix it?

Fronting a press conference shortly after flying back from holidays, chief executive Vicki Brady was across her brief, and asking for customers’ faith.

venerdì 10 luglio 2026·

theguardian.com

Afternoon Update: Telstra CEO ‘deeply sorry’; Derryn Hinch dies; and sailing a 10th-century Viking boat

Vicki Brady admits Telstra knew of the risks posed by a failure of its time-keeping systems

venerdì 10 luglio 2026·

afr.com

Canberra’s dumb decisions galvanise investor support for Brady

While politicians rage over the Telstra chief executive’s holiday, savvy analysts are focusing on the telco’s real existential threats.

venerdì 10 luglio 2026·

theage.com.au

Anatomy of a meltdown: Inside Telstra’s week from hell

Telstra has endured its worst week in a decade, after a software glitch sent the country’s biggest telco into crisis.

venerdì 10 luglio 2026·

theage.com.au

Telstra CEO faces the music after nationwide outage

Telstra chief executive Vicki Brady has returned to Australia and broken her silence following the company’s nationwide outage.

sabato 11 luglio 2026·

theguardian.com

‘People could have lost their lives’: Telstra bosses to face Senate grilling as apologies fail to quell outage anger

Fallout over the telco’s latest national outage continues, with executives called to front a snap meeting of a triple-zero parliamentary inquiry

Anatomy of a meltdown: Inside Telstra’s week from hell

Timeline cronologica

Telstra has broken a critical rule of corporate crisis management

Telstra boss Vicki Brady, the CEO who wasn’t there

It took more than two hours for Telstra’s CEO to be contacted about the outage – by Microsoft

‘People could have lost their lives’: Telstra bosses to face Senate grilling as apologies fail to quell…

Telstra returning CEO Vicki Brady 'deeply sorry' for national outage

Canberra’s dumb decisions galvanise investor support for Brady

Telstra must ‘face the music’ after outage chaos: Minister

Telstra boss: ‘We have let our customers and Australians down’

Telstra returning CEO Vicki Brady 'deeply sorry' for national outage

It took more than two hours for Telstra’s CEO to be contacted about the outage - by Microsoft

It took more than two hours for Telstra’s CEO to be contacted about the outage – by Microsoft

Telstra planned to avoid this meltdown. Can you trust their plan to fix it?

Afternoon Update: Telstra CEO ‘deeply sorry’; Derryn Hinch dies; and sailing a 10th-century Viking boat

Canberra’s dumb decisions galvanise investor support for Brady

Anatomy of a meltdown: Inside Telstra’s week from hell

Telstra CEO faces the music after nationwide outage

‘People could have lost their lives’: Telstra bosses to face Senate grilling as apologies fail to quell outage anger