Telstra has endured its worst week in a decade, after a software glitch sent the country’s biggest telco into crisis.

The telco giant has let itself down in how transparent it was about the full impact of Wednesday’s outage.

The absent Telstra CEO is expected to face intense scrutiny when she returns to the country following the telco’s nationwide outages.

Vicki Brady has addressed the outages for the first time after ending her leave early and flying back to Australia.

Telstra boss Vicki Brady has apologised for this week’s mass outage, as Communications Minister Anika Wells vowed the government would hold the telco to account.

Telstra chief executive Vicki Brady apologises to the company's customers, saying the telco let them down and that investigations into the cause of Wednesday's Telstra outage are…

For a company built on selling plans, Telstra has made a mess of them.

Fronting a press conference shortly after flying back from holidays, chief executive Vicki Brady was across her brief, and asking for customers’ faith.

While politicians rage over the Telstra chief executive’s holiday, savvy analysts are focusing on the telco’s real existential threats.

Telstra has endured its worst week in a decade, after a software glitch sent the country’s biggest telco into crisis.

Telstra chief executive Vicki Brady has returned to Australia and broken her silence following the company’s nationwide outage.