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Court strikes down confidentiality clause for air travel complaints process | CBC News
The Canadian Transportation Agency's complaint resolution process, in place since 2023, had prevented passengers and airlines from publicly disclosing the result of complaints. Airlines argued those cases involved sensitive information, but an Ontario judge said in a ruling today that the confidentiality rule wasn't necessary.
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thestar.com
Court rules confidentiality clause for air travel complaints violates Charter
An Ontario Superior Court judge has struck down a rule that blocks travellers from sharing the outcome of passenger complaints made to the country’s transport regulator.
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cbc.ca
Court strikes down confidentiality clause for air travel complaints process | CBC News
The Canadian Transportation Agency's complaint resolution process, in place since 2023, had prevented passengers and airlines from publicly disclosing the result of complaints.…