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Court rules confidentiality clause for air travel complaints violates Charter
An Ontario Superior Court judge has struck down a rule that blocks travellers from sharing the outcome of passenger complaints made to the country’s transport regulator.
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thestar.com
Court rules confidentiality clause for air travel complaints violates Charter
An Ontario Superior Court judge has struck down a rule that blocks travellers from sharing the outcome of passenger complaints made to the country’s transport regulator.
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cbc.ca
Court strikes down confidentiality clause for air travel complaints process | CBC News
The Canadian Transportation Agency's complaint resolution process, in place since 2023, had prevented passengers and airlines from publicly disclosing the result of complaints.…