Non-transparency, post-claim investigation of proposals main triggers of dis-satisfaction in health inusrance

Mumbai: Health insurers have still some way to go in winning customer trust. Satisfaction of policyholders at the time of claims remains moderate at 82.8 on a 100-point scale, but a sharp rise in unexplained claim rejections and continued reliance on reimbursement routes are eroding consumer trust, according to Policybazaar’s “Is India Happy with Health Insurance Claims?

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