SynopsisPolicybazaar's latest Health Claims Experience Index reveals that while cashless claims are preferred, the overall process needs significant enhancement. Many policyholders opt for reimbursement due to perceived delays in cashless approvals, leading to financial strain. Key pain points in reimbursement include delays and rejections, with customers seeking simpler forms and readily available hospital lists for a smoother experience.Health claims experience is ‘moderate’ for most Indians.Cashless is the preferred option, but the overall claims experience needs improvement, reveals the latest edition of Health Claims Experience Index by Policybazaar.Easy processing makes cashless a good experienceQ. What made your cashless experience good?
76% are taking loans, breaking investments for reimbursementsQ. How did you pay the hospital bill since your claim was reimbursement?
82.8: Health claims experience (HCX) score*
*HCX SCORE: 90 undefined 70-89.9: Moderate (system delivered on its promise but with some strain);Below 70: Difficult (experience fell short on either feeling or delivery).Also Read: Bitcoin crashes 50%: Should you buy the dip or stay away from crypto?3 in 5 pick reimbursement expecting delay in cashless claim approvalQ. Why did you opt for reimbursement for the latest health claim?
