Many years ago, the department store executive was working in online retail and had frank feedback for her bricks-and-mortar competitors. Now she can act.

Many years ago, the department store executive was working in online retail and had frank feedback for her bricks-and-mortar competitors. Now she can act.

Erica Berchtold says she wants to bring the magic back to retail. First she has to convince her team that she’s there for the right reasons.