HBR revives “maximizing shareholder value”—the dumbest idea in the world—treating customers as mere constraints. True value creation for customers, not metrics, wins long-term.

HBR revives “maximizing shareholder value”—the dumbest idea in the world—treating customers as mere constraints. True value creation for customers, not metrics, wins long-term.

MSV — the idea Jack Welch called 'the dumbest in the world' — failed spectacularly. It’s back in HBR. Why we must reject it and embrace true value creation for customers