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‘Over 73k flyer issues resolved with 98% success rate since last December’

NEW DELHI: The Union aviation ministry Wednesday said its 24x7 “Passenger Assistance Control Room” (PACR) has resolved over 73,000 issues with a redressal rate of 98% since last Dec when it was set up. This mechanism, established after last Dec IndiGo schedule collapse, brings together representatives from airlines, airports, DGCA, BCAS, and AAI, under the ministry’s leadership to ensure stranded passengers receive immediate support, said an official.

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timesofindia.indiatimes.comStai leggendo1 mese fa

‘Over 73k flyer issues resolved with 98% success rate since last December’

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economictimes.indiatimes.com1 mese fa

Civil aviation min to upgrade AirSewa portal, tap AI for faster passengers' grievances redressal

The Civil Aviation Ministry is enhancing the AirSewa portal and integrating artificial intelligence into the Passenger Assistance Control Room. This initiative aims to address air passenger grievances swiftly and…

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mercoledì 17 giugno 2026·timesofindia.indiatimes.com
‘Over 73k flyer issues resolved with 98% success rate since last December’
NEW DELHI: The Union aviation ministry Wednesday said its 24x7 “Passenger Assistance Control Room” (PACR) has resolved over 73,000 issues with a redressal rate of 98% since last…
mercoledì 17 giugno 2026·economictimes.indiatimes.com
Civil aviation min to upgrade AirSewa portal, tap AI for faster passengers' grievances redressal
The Civil Aviation Ministry is enhancing the AirSewa portal and integrating artificial intelligence into the Passenger Assistance Control Room. This initiative aims to address air…