Representative imageNEW DELHI: The Union aviation ministry Wednesday said its 24x7 “Passenger Assistance Control Room” (PACR) has resolved over 73,000 issues with a redressal rate of 98% since last Dec when it was set up. This mechanism, established after last Dec IndiGo schedule collapse, brings together representatives from airlines, airports, DGCA, BCAS, and AAI, under the ministry’s leadership to ensure stranded passengers receive immediate support, said an official.“Ministry officers visit the PACR daily to review progress, while a technical dashboard is prepared shift wise to track grievance resolution for senior officers. Issues not immediately resolved are escalated, with policy guidance sought from senior leadership whenever required. PACR’s functioning is closely monitored at three levels with regular reports submitted to the competent authority, reinforcing the ministry’s commitment to passenger welfare, stakeholder coordination, and accountability. The aviation ministry Aviation will ensure that India’s civil aviation eco-system continues to operate with the highest level of empathy, efficiency and transparency for every passenger,” the official said.
‘Over 73k flyer issues resolved with 98% success rate since last December’
NEW DELHI: The Union aviation ministry Wednesday said its 24x7 “Passenger Assistance Control Room” (PACR) has resolved over 73,000 issues with a redressal rate of 98% since last Dec when it was set up. This mechanism, established after last Dec IndiGo schedule collapse, brings together representatives from airlines, airports, DGCA, BCAS, and AAI, under the ministry’s leadership to ensure stranded passengers receive immediate support, said an official.
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