Chick-fil-A loses top spot as America’s favorite fast food chain

Stay up to date with notifications from The IndependentNotifications can be managed in browser preferences.Jump to contentThank you for registeringPlease refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged inAllNewsSportCultureLifestyleJersey Mike's Subs has overtaken Chick-fil-A as America's top-rated quick-service restaurant in the American Customer Satisfaction Index's annual study. Chick-fil-A's 11-year reign as the leading fast-food chain concluded, despite the company maintaining a high customer satisfaction score of 83. Jersey Mike's achieved a score of 84, with the study attributing its success to freshness, food variety, value and an efficient business model. While no longer the overall leader, Chick-fil-A remains the highest-rated restaurant within the chicken category. McDonald's and Dairy Queen were ranked at the bottom of the customer satisfaction index, both receiving scores of 72. In fullChick-fil-A dethroned in fast food rankings as popular sandwich chain surgesThank you for registeringPlease refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in

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