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Dealership revoked offer to buy back customer's BMW, blaming wayward AI chatbot | CBC News
A Toronto man says he was shocked and devastated when a BMW dealership revoked an offer to buy back his car, telling him an AI chatbot generated the offer by mistake. The dealership has since reinstated the deal, but as Canadian businesses rush to adopt artificial intelligence tools, they face a growing risk of customer backlash if those tools make mistakes.
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cbc.ca
Dealership revoked offer to buy back customer's BMW, blaming wayward AI chatbot | CBC News
A Toronto man says he was shocked and devastated when a BMW dealership revoked an offer to buy back his car, telling him an AI chatbot generated the offer by mistake. The…
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economictimes.indiatimes.com
AI chatbot's BMW buy-back offer sparks questions over accountability in automated customer interactions
A customer's attempt to sell his BMW back to a dealership turned into a lesson in AI accountability when an artificial intelligence chatbot mistakenly negotiated a higher buy-back…