AI Is Rewriting the Economics of Outsourcing

Generative AI is changing the economics that fueled decades of outsourcing growth by automating many routine, rules-based tasks that companies once sent offshore for labor savings. Rather than deciding whether entire functions like finance, HR, or IT should be outsourced, leaders now need to analyze work at the task and workflow level to determine which activities AI can automate internally, which still require external expertise, and which become more strategically valuable to keep in-house. Companies that succeed will move beyond traditional labor-arbitrage models and redesign their organizations around AI-enabled speed, judgment, and control—while outsourcing partners evolve toward higher-skill, outcome-based services.

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